COVID19: The Impact on Workers’ Compensation, Transportation and Translation Services
With all the uncertainty day to day, one thing is certain: Transcom is ready, willing and able to solve any problem you may have with safety and health as a priority.
Recently, an article was published in Risk and Insurance magazine on the Impact of COVID-19 on the Workers’ Compensation industry. As our business is heavily dependent on medical providers (physical therapists, diagnostics, etc.), there is no doubt that the impact will be felt in a variety of ways.
At Transcom Solutions, our specialty is and has always been Transportation and Translation. As you can imagine, the social distancing measures and CDC recommendations can certainly produce a challenge, but it is a challenge we are meeting head-on. Our business model is postured to have virtually no impact to you from a service provider standpoint. In fact, we have increased the ways in which we can be a partner to you during this time.
Safety First - As of the beginning of March, 90% of our workforce was sent to work from home with the same proper and secure equipment they use in the office in order to conduct business as usual. Those that remain in the office are operating in larger than required social distancing spaces. Additionally, we contacted our business partners to ensure they were adhering to CDC recommendations of social distancing, reporting any COVID-19 or similar symptoms, and sanitizing (beyond normal) vehicles in between trips. Of special note, Transcom Solutions has not and does not ever intend to engage in RideShare programs (which would certainly violate the social distancing guidelines) so there are no issues or adjustments to make to our business practices in this regard.
Coverage – Although we have received communication from some of our smaller providers/single drivers that they are suspending their work due to the virus, our network is robust. We have not had any coverage issues to date and do not anticipate any going forward.
Telehealth & TeleTranslation - While we realize that this is not the preferred method of healthcare for our industry, it has become a necessity for a small portion of our injured workers. Our interpreters are ready and willing to conduct over the phone translations and video conferencing, in the event they are not allowed in the doctor’s office with the injured worker. Additionally, they are willing to attend in person appointments, and report the details to the Nurse Case Manager post appointment for no additional charge. For Legal Translations, most mediations and depositions are currently being done telephonically and our certified interpreters are able to conduct those in the same manner.
Recorded Calls or Statements - Many workers transitioned to remote work quickly and unexpectedly and may not have ability to provide a secure recorded line for statements or phone calls that require it. As all of our calls are recorded, we have made additional lines available to provide a secure recorded line for your use. There is no charge whatsoever to provide the recording post call in any language. As such, calls in English are free, calls in Spanish are charged at $1.80 per minute with the first ten minutes free, and calls in all other languages are charged at the standard rate of $1.80 per minute.
Debt Free – Transcom Solutions remains a debt free company! Therefore, we have not had to make any reductions in staffing due to potential reductions in workload. We are fully staffed and ready to conduct business as usual on our end. We are here to support our clients in every way possible.
With all the uncertainty day to day, one thing is certain: Transcom is ready, willing and able to solve any problem you may have with safety and health as a priority.